Refund Policy

REFUND POLICY — ThePrime-IPTV
Last updated: June 9, 2026

Thank you for choosing ThePrime-IPTV. We want you to be fully satisfied with our service. This Refund Policy explains when and how you can request a refund.

1. 24-HOUR MONEY-BACK GUARANTEE
   All new subscriptions are covered by a 100% money-back guarantee for the first 24 hours after activation. If you are not satisfied with the service for any reason within this period, contact us and we will refund your payment in full.
2. HOW TO REQUEST A REFUND
   To request a refund, contact our support team within the eligible period via:

• Email: support@theprime-iptv.com
• WhatsApp: [+212660606059]
  Please include the email address used at purchase and your order number. Refund requests are processed within 3–5 business days. Refunds are returned to the original payment method.

1. REFUNDS AFTER THE FIRST 24 HOURS
   After the 24-hour guarantee period, refunds are only granted in the following case:

• The service is not working anymore, and our technical team is unable to resolve the issue within a reasonable time after you contact support.

1. CASES NOT ELIGIBLE FOR REFUND
   Refunds are not provided for issues outside our control, including:

• Problems caused by your internet connection, internet speed, or internet service provider;
• Problems caused by your device, its configuration, or third-party applications;
• Failure to follow the setup instructions provided after purchase;
• Change of mind after the 24-hour guarantee period;
• Violation of our Terms of Use (including account sharing or resale);
• Temporary interruptions due to maintenance or events beyond our control.

1. TRIAL ACCOUNTS
   If a paid trial is offered, the trial itself is the opportunity to test the service. Trial payments are refundable only within the same 24-hour window described above.
2. CHARGEBACKS
   Please contact us before opening a dispute or chargeback with your bank or payment provider. We resolve almost all issues quickly through support. Accounts associated with abusive chargebacks may be suspended.
3. CONTACT
   For any question about this policy, contact us at support@theprime-iptv.com.