Refund Policy for theprime-iptv.com

Effective Date: 01/01/2024

Introduction

At theprime-iptv.com, we are committed to providing the best experience to our customers. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and our procedures.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The refund request is made within 2 days of the purchase date.
  • The issue is related to a service malfunction or dissatisfaction with the service, provided the issue has been reported to our support team and could not be resolved.

2. Non-Refundable Situations Refunds will not be issued in the following cases:

  • The refund request is made after the 2-day refund period has elapsed.
  • Misuse of the service, violation of our terms and conditions, or failure to follow setup instructions provided by our team.
  • Issues arising from user-side technical problems (e.g., poor internet connection, incompatible devices).

3. Refund Process

To request a refund:

  1. Contact our support team at contact@theprime-iptv.com with your order details and the reason for the refund request.
  2. Our team will review your request and may ask for additional details to verify the issue.
  3. If approved, the refund will be processed to the original payment method within 5-10 business days.

4. Changes to This Refund Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on this page, with the updated effective date.

5. Contact Us

If you have any questions or concerns about this Refund Policy, feel free to reach out to us:

  • Email: contact@theprime-iptv.com